The Dell House     Malvern, England

B&B and Self Catering Apartments at the foot of the Malvern Hills

Self Catering

Terms & Conditions

For everyone’s convenience it useful to have a few rules about staying here. We hope these are straightforward and self-evident. Please talk to us if you need anything different.

The overriding rule is that everyone has a comfortable and relaxing time at the Dell House.

Parking

You may bring one car per unit booked; or two if you've booked the Nursery. Parking is for residents only; any visitors you have during your time here should park elsewhere unless agreed with us in advance. Please park neatly. Parking of vehicles larger than a family car, or trailers, must be arranged with us in advance. A covered area is available for secure storage of bicycles by prior arrangement.

If you are arriving late or leaving very early please do so quietly out of respect for other residents.

Access and Keys

We will normally provide you with one key to the unit.

Some of these keys are expensive and time-consuming to replace. We expect you to take care of them as you would your own keys. If you do lose a key we reserve the right to charge you the full costs of restoring our security.

Departure

You are required to vacate the apartment before 10:30am on the day of departure.

It is appreciated if the apartment is left tidy, but there is no requirement to clean it as we will do that after you've left.

The Garden

We hope you will explore and enjoy the garden. It is shared between ourselves and all our guests (B&B and Self-catering).

While garden renovation work in going on we may have to exclude certain areas.

The garden is naturally wild in parts and has many trip hazards; your use of it is at your own risk and children must be supervised.

Other

Wi-Fi Internet access is provided free of charge. This service is normally fast and robust but cannot be guaranteed.

Smoking is not allowed anywhere in the Dell House.

Lighted candles are not allowed anywhere in the Dell House.

If anything fails (like a light bulb) or gets broken (it happens) or you spot any other problem you must let us know as soon as possible.

Dogs are welcome in the Butler's and Coach House apartments but not in the Nursery apartment. Pets must not be left unattended in the apartment unless agreed in advance with ourselves. They are not allowed on the furniture or beds and we require you to collect and dispose of any waste.

Cancellations

A non-refundable deposit of £25% is required when booking.

The remainder is due no later than one month before the arrival date.

We appreciate that it can sometimes be necessary for a guest to cancel or shorten a booking due to unforeseen circumstances. Strictly speaking, our terms are that the full payment is due regardless and that it is expected that your travel insurance will reimburse you. However, depending on the timing and circumstances of the cancellation we will look for alternatives to charging you for the cancelled one; for example, postponing the booking. Each circumstance will be different and we will treat it in that way. Should this arise please get in contact as soon as possible.

Should our circumstances necessitate our cancellation of a booking then monies already paid will be refunded.

Small Print

Published prices are subject to change without notice. The only price that is relevant is the one agreed between us at the time of booking.

We reserve the right to enter any apartment as and when we consider it necessary.

We reserve the right to decline any booking enquiry. In particular, we may decline short bookings for peak periods.

We reserve the right to refuse, cancel or terminate any booking we consider inappropriate to a restful, communal environment; where guests are in breach of the terms & conditions, or where payment has not been received in full when due.

We never expect to have to do this, but, if we have to terminate or refuse occupancy for inappropriate behaviour, then monies already paid will not be refunded and you remain liable for any outstanding balances.

Precedence

For the avoidance of doubt, the version of these terms and conditions that is published on this website at the time of your stay takes precedence over all other versions.

They are unlikely to change much, but do refresh your web browser now just in case you are looking at an old copy.